Preguntas Frecuentes (FAQ)
What is Easy Lock Benidorm?
Easy Lock Benidorm is an automated luggage locker system available 24 hours a day, 365 days a year. You can rent a locker quickly and easily for as long as you need — from a single day to several months.
What locker sizes are available?
We offer three sizes to suit your luggage needs:
- Size M (small): 32 cm (H) x 44.5 cm (W) x 86 cm (D). Approximate capacity: 1 cabin suitcase and 1 small backpack, or up to 3 small backpacks.
- Size L (medium): 53 cm (H) x 44.5 cm (W) x 86 cm (D). Fits 1 medium suitcase and 1 small backpack, or 3 cabin suitcases and 2 small backpacks.
- Size XL (large): 75 cm (H) x 44.5 cm (W) x 86 cm (D). Holds 4 cabin suitcases and 1 small backpack, or a combination such as 1 large suitcase, 1 cabin suitcase and a small backpack, or even 1 extra-large suitcase.
Do I need to book in advance?
Yes, all bookings must be made in advance, but you can do it at any time — even right before using the service. There’s free WiFi at the entrance to help you book without using your own data. Bookings must be made exclusively through our website. Cash payments are not accepted on site. The online process is quick, secure and compatible with mobiles and tablets.You can store any item that fits inside the rented space, as long as it’s not on the list of prohibited items. You pay per locker, not per number of items.
Where do I make a booking?
Bookings must be made exclusively through our website. Cash payments are not accepted on site. The online process is quick, secure and compatible with mobiles and tablets.
What can I store in a locker?
You can store any item that fits inside the rented space, as long as it’s not on the list of prohibited items. You pay per locker, not per number of items.
What items are not allowed?
The following items cannot be stored:
- Illegal items or goods whose trade is prohibited.
- Weapons, explosives or hazardous materials.
- Perishable food or items that may spill, except hermetically sealed food.
- Animals or any living creature.
- Toxic, flammable or polluting substances.
Is the service secure?
Yes. Our premises are protected by video surveillance and alarm systems connected to a 24/7 security centre. In addition, each locker has its own alarm against forced access.
Is my luggage insured?
Yes. We have insurance covering up to €250 per locker in the event of theft (a police report is required). The insurance does not cover cash, valuables, electronics or personal documents.
How can I check locker availability?
You can check availability directly on our website for the dates you need.
How long can I rent a locker for?
The minimum period is 1 day and the maximum is 90 calendar days. If you need a longer rental, please contact us directly.
Can I access my locker multiple times?
Yes. During the rental period and within the premises’ opening hours, you can open your locker as many times as you need.
What are the access hours?
You can check the exact opening hours for each location on our website. Access is only permitted within those hours for security reasons.
How much does it cost to rent a locker?
The price depends on the locker size and the number of days. You’ll always see the final price, VAT included, before confirming your booking. You can also benefit from any current offers.
How does the system work?
It’s fully automated. You book online, receive an access code, and use that code to enter the premises and open your locker. No need to interact with anyone.
Can someone else collect my belongings?
No. Lockers are for personal use only. Using them to transfer items between third parties is not permitted.
Can I stay inside the premises for long?
Access is only permitted to store or collect your belongings. Staying on the premises to rest, eat, make phone calls or browse the internet is not permitted.
Can I take photos or videos inside?
Photographing or recording the security mechanisms is strictly prohibited for confidentiality reasons. Any suspicious activity will be reported to the authorities.
Is eating allowed inside?
No. For hygiene reasons, eating and drinking are not allowed inside the premises.
What if I have a problem with my locker?
You can contact our support team by writing to info@easylockbenidorm.com. We’ll help you as soon as possible.
Can I change or cancel my booking?
Yes, as long as you do so at least 24 hours before the service start date.